Privacy Policy

Shipping Policy

At Marina Interior Art, each artwork is prepared and shipped with the highest level of care to ensure safe delivery.

Processing Time
All artworks are carefully prepared for dispatch within 3–5 business days unless otherwise stated. Custom or commissioned artworks may require additional production time, which will be communicated individually.

Packaging
Each artwork is professionally packed using reinforced and protective materials to ensure the safety of textured surfaces, finishes and framing during transit. All items are inspected prior to dispatch.

Shipping Methods
We use trusted courier and delivery services within New Zealand and internationally to ensure reliable and secure shipping.

Delivery Timeframes
Estimated delivery times are as follows:

• New Zealand: 3–7 business days

• International: 7–21 business days (depending on location)

Delivery timeframes are estimates only and may vary due to external factors beyond our control.

Shipping Costs
Shipping costs are calculated at checkout or arranged individually for international orders.

Insurance
All artworks are shipped with transit insurance based on their declared value. This provides protection in the unlikely event of loss or damage during transportation.

Customs and Import Duties
For international orders, customs duties, taxes, and import fees may apply depending on the destination country. These charges are the responsibility of the customer.

Delivery Responsibility
Customers are responsible for providing accurate and complete delivery information at checkout.

Marina Interior Art is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address details.

Once the artwork has been delivered to the address provided at checkout, responsibility for the item transfers to the customer.

Delays
We are not liable for delays caused by courier services, customs processing, or other factors outside our control.

Damaged or Lost Items
If your artwork arrives damaged, you must contact us within 48 hours of delivery and provide photographic evidence of the damage and packaging.

We will work with you and the shipping provider to resolve the issue, which may include repair, replacement, or refund where appropriate.

Claims submitted after this period may not be eligible for resolution.

Refused or Unclaimed Deliveries
If a delivery is refused or returned due to failure to collect or accept the shipment, the customer may be responsible for return shipping costs and any additional re-delivery fees.

Contact
If you have any questions regarding shipping, please contact us at:

info@artbymarina.com